Delivery policy
Cineva delivers to the United Kingdom from our UK warehouse. Every order is processed and sent in under 24 hours and delivered in 3 to 5 working days. Delivery is free and tracked on every order, with no minimum spend and nothing added at checkout.
Where we deliver
United Kingdom: England, Scotland, Wales and Northern Ireland. If you are elsewhere and would like to know when that changes, write to us and we will tell you.
How long it takes
| Stage | Timing |
|---|---|
| Processing and dispatch | Under 24 hours |
| Delivery once dispatched | 3 to 5 working days |
| Delivery cost | Free, every order, tracked |
Every order is packed and handed to the carrier in under 24 hours and delivered in 3 to 5 working days. Orders are sent from our UK warehouse, so there are no customs charges, no import fees and nothing to pay on the doorstep.
Delivery windows are estimates given to us by the carrier, not promises we can enforce. Weather, carrier backlogs and bank holiday volume can add a day or two. If your order has not arrived within 5 working days of dispatch, contact us and we will chase the carrier ourselves.
Tracking
Your tracking number is emailed the moment your parcel is handed to the carrier. It can take a few hours to show its first scan. You can follow it any time on our track order page. If the number has not arrived within 24 hours of ordering, check your spam folder first, then write to us.
Wrong or incomplete address
If you spot an address mistake after ordering, email support@shopcineva.com straight away with your order number. We can correct it any time before dispatch. Once a parcel is moving we cannot redirect it, but we will help you work with the carrier. If it comes back to us, we resend it or refund you.
Lost or damaged in transit
If a parcel is confirmed lost, or arrives damaged, you choose: a replacement sent the same working day, or a full refund. Photos of any damage help us claim against the carrier, but your refund never waits for that claim to resolve. Please keep the box and packaging until you are sure the projector is working. It is the easiest way to send anything back.
Questions
Email support@shopcineva.com. A real person answers, 24 hours a day, 7 days a week.