Cancellation policy
Changed your mind, ordered twice, or picked the wrong address? Here is exactly how cancellation works at Cineva.
Before your order is dispatched
We pack and dispatch orders in under 24 hours, so the window is short but real. Email support@shopcineva.com as soon as you can, with the word CANCEL and your order number in the subject line. If the parcel has not been handed to the carrier, we cancel it and refund you in full the same day, no questions asked.
After your order is dispatched
Once a parcel is with the carrier we cannot pull it back. You lose nothing: keep the delivery and use the 60-day money-back guarantee instead. Email us when it arrives and we treat it as a return under the refund policy.
Under the Consumer Contracts Regulations you also have the right to cancel for any reason within 14 days of the day your order is delivered. That 14-day right sits inside the 60 days and works the same way: tell us by email, send the projector back, and you are refunded within 14 days of us getting it back or receiving proof that you have sent it.
Address changes
An address correction is faster than a cancellation. If you spot a mistake, email us straight away and we fix it before dispatch. After dispatch we help you work with the carrier to redirect it where their rules allow.
How refunds are returned
All cancellation refunds go back to the original payment method within 5 to 10 working days, depending on your bank. We never turn a refund into store credit unless you ask us to.
Questions
Email support@shopcineva.com. A real person answers, 24 hours a day, 7 days a week.