Shipping policy

Where we deliver

United States: all 50 states and the District of Columbia. If you are elsewhere and would like to know when that changes, write to us and we will tell you.

How long it takes

Every order is packed and handed to the carrier in under 24 hours and delivered in 3 to 5 business days. Orders ship from our US warehouse, so there are no customs charges and no import waits.

Delivery windows are estimates given to us by the carrier, not promises we can enforce. Weather, carrier backlogs and holiday volume can add a day or two. If your order has not arrived within 5 business days of shipping, contact us and we will chase the carrier ourselves.

Tracking

Your tracking number is emailed the moment your package is handed to the carrier. It can take a few hours to show its first scan. You can follow it any time on our track order page. If the number has not arrived within 24 hours of ordering, check your spam folder first, then write to us.

Wrong or incomplete address

If you spot an address mistake after ordering, email support@shopcineva.com immediately with your order number. We can correct it any time before it ships. Once a package is moving we cannot redirect it, but we will help you work with the carrier. If it comes back to us, we resend it or refund you.

Lost or damaged in transit

If a package is confirmed lost, or arrives damaged, you choose: a replacement shipped the same business day, or a full refund. Photos of any damage help us claim against the carrier, but your refund never waits for that claim to resolve. Please keep the box and packaging until you are sure the projector is working. It is the easiest way to send anything back.

Questions

Email support@shopcineva.com. A real person answers, 24 hours a day, 7 days a week.