Cancellation policy
Changed your mind, ordered twice, or picked the wrong address? Here is exactly how cancellation works at Cineva.
Before your order ships
We pack and ship orders in under 24 hours, so the window is short but real. Email support@shopcineva.com as soon as you can, with the word CANCEL and your order number in the subject line. If the package has not been handed to the carrier, we cancel it and refund you in full the same day, no questions asked.
After your order ships
Once a package is with the carrier we cannot pull it back. You lose nothing: keep the delivery and use the 60-day money-back guarantee instead. Email us when it arrives and we treat it as a return under the refund policy.
Address changes
An address correction is faster than a cancellation. If you spot a mistake, email us immediately and we fix it before it ships. After that we help you work with the carrier to redirect it where their rules allow.
How refunds are returned
All cancellation refunds go back to the original payment method within 5 to 10 business days, depending on your bank. We never turn a refund into store credit unless you ask us to.
Questions
Email support@shopcineva.com. A real person answers, 24 hours a day, 7 days a week.