Refund policy
Every Cineva projector comes with a 60-day money-back guarantee, counted from the day your order is delivered, and a 2-year warranty. Use it at home for 60 nights, as often as you like. If it is not what you hoped, or it simply is not for you, we refund you in full.
How the 60-day money-back guarantee works
| Step | What happens |
|---|---|
| 1. Email us | Write to support@shopcineva.com within 60 days of delivery with your order number |
| 2. We reply | Within one business day, with simple return instructions and the return address of our US warehouse |
| 3. Refund issued | In full, to your original payment method, within 5 to 10 business days of the package reaching us |
Return shipping
- If the projector is faulty or does not do what its product page says, we pay the return shipping and refund every cent.
- If you have changed your mind, you pay the return shipping. We tell you the cost before you decide, and it is never more than the carrier charges us.
What we do not require
We do not require the projector to look unused. It is a guarantee for real use at home. We do not charge restocking fees. We do not issue store credit instead of money unless you ask for it.
A few conditions
- The 60 days start on the delivery date shown by the carrier, not the order date.
- Please keep the box and its inserts for the 60 days. A projector travels badly without them. A unit that arrives back damaged because it was sent loose may be refunded less the cost of that damage.
- Please send back everything that came in the box: the projector with its stand, the remote, the power cable and the manual.
- Please wait for our reply with instructions before sending anything back. Unannounced packages are hard to match to an order, which only slows your refund down.
- Refunds go to the original payment method. If a card has expired, your bank routes the money to the replacement card automatically.
The 2-year warranty
Every Cineva projector is covered by a 2-year warranty from delivery against faults in materials and workmanship in normal home use. It covers the projector, the light source, the fan, the board and the remote.
If it stops working, email a photo or a short video and your order number, and we repair it or replace it. If we need the unit back, we send the label and pay the shipping.
Not covered: accidental damage such as drops or spilled drinks, water or weather damage, and commercial use.
Cineva 5-Year Protection, if you add it at checkout, extends this warranty to five years on the same parts and the same terms. It covers faults, not accidental damage.
Damaged or faulty on arrival
If anything arrives damaged or develops a fault, that is not a return. It is ours to fix. Email a photo and your order number and we send a replacement the same business day or refund you in full, whichever you prefer. You do not need to send anything back unless we ask.
Questions
Email support@shopcineva.com. A real person answers, 24 hours a day, 7 days a week.